Complaints

Complaints handling

Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously.

Unresolved complaints

If you've been in touch and are unhappy with any final resolution we're required to let you know about alternative dispute resolution options.

The certified ADR provider that we use is ProMediate which operates an independant consumer mediation service. Should you need them, details can be found at www.promediate.co.uk.