Enter your order number and postcode and select 'Track my order'
On the Order Status page you'll see all of the information about your order and the status it's in
If your order has been dispatched, you'll see an option to 'Track Package' which will show you the courier tracking information
We'll also send you the courier tracking link in an email once your item is dispatched from our warehouse.
Please note that some Home Delivery orders are sent in multiple packages. If this applies to your order, you will be able to see this on the Order Status page, and also find the tracking for each package.
After placing your order, the confirmation screen and confirmation email will state your estimated delivery date. We’ll also email you when your order is dispatched, which will include a carrier tracking link.
If you think you might not be in to receive your delivery, you can leave instructions for the courier to leave it in a specific place or with a neighbour. Enter delivery instructions in the checkout before placing your order.
Otherwise, the parcel will be left in a secure place and the courier will post a card through your door telling you where your parcel has been left. If there's no suitable secure place to leave your parcel it will be sent back to the sorting office and we'll try again the next day. The courier will make three attempts to deliver your parcel but if they are unsuccessful it will be sent back to our warehouse and your order will be refunded.
Home Delivery FAQs
It is possible to check the status of your Home Delivery order on the Clarks website using your order number and the delivery postcode. You can find these in your Order Confirmation email.
Once you have received your dispatch email you can track the progress using Hermes Tracking. You will need your tracking number - you can find this in your dispatch email.
If you're not going to be in for delivery, please provide us with an alternative address where the parcel can be left by using the Delivery Instructions section in the checkout.
Our delivery options allow you to have your order delivered to any address of your choice as long as it's within the Republic of Ireland.
Your Clarks order status explained:
We’ve received your order: We've received your order and are processing it in our system
Our team are picking your order: A member of our warehouse team in Somerset is picking your order ready to send. You will receive an email once your order has been packed and dispatched to our carrier.
Your order has been cancelled: We're sorry your order has been cancelled. An email with more details will be sent to you shortly.
Online orders that get cancelled will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre who will assist with your refund.
Your order is on its way: Great News! Your order is one step closer and is in the safe hands of our carrier. At this point you will receive a dispatch notification email that contains your tracking details.
Standard delivery can take up to 2 days once with the carrier.
We tried to deliver your order: We tried to deliver your order, but no one was home.
Home Delivery orders are attempted a maximum of 3 times, and if appropriate the carrier may leave it in a safe, secure area near your delivery address.
Your order has been delivered: Great News! Your order has been delivered, we hope you enjoy your new purchase.
We’re sorry, we couldn’t deliver your order: We tried to deliver your order and unfortunately were unsuccessful. Our carrier will have attempted to deliver your order 3 times and determined that there was no safe or secure area to leave it. Your order will now be returned to our warehouse.
Undelivered orders placed online will be automatically refunded within 14 working days.
Your order may have been delayed due to an unforeseen delivery issue. You can see the status of your order by visiting our Track an Order page. You will need your order number and delivery postcode to do this. You can find these in your Order Confirmation email.
You can find more information on delays and tracking through the Hermes Tracking portal.
Standard Delivery is free on orders over €70. Sometimes applying a promo code will cause the order value to drop below €70 and the €5.95 Standard Delivery charge applies.
If you have placed an order for Home Delivery, you can divert your parcel to a safe place, or to a neighbour through the Hermes Tracking portal.
Delivery charges are always refunded if your order has arrived faulty. If you change your mind, or have ordered the wrong size, we do not refund delivery charges.