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Delivery & Collection

Standard Delivery within 5 - 6 days

  • Deliveries made Mon - Sat 8am - 8pm
    (Excluding Bank Holidays)
  • Free on orders over €70
  • €5.95 on orders under €70
  • During busy Sale periods Standard Delivery may take up to two days longer than usual.

Tracking an Order

To track your order you'll need your Order Number and the Delivery or Billing postcode.

  1. Go to the Track an Order page.
  2. Enter your order number and postcode and select 'Track my order'
  3. On the Order Status page you'll see all of the information about your order and the status it's in
  4. If your order has been dispatched, you'll see an option to 'Track Package' which will show you the courier tracking information

We'll also send you the courier tracking link in an email once your item is dispatched from our warehouse.

Please note that some Home Delivery orders are sent in multiple packages. If this applies to your order, you will be able to see this on the Order Status page, and also find the tracking for each package.

For more help please contact our Customer Care team.

Delivery Communication

After placing your order, the confirmation screen and confirmation email will state your estimated delivery date. We’ll also email you when your order is dispatched, which will include a carrier tracking link.

Delivery Instructions

If you think you might not be in to receive your delivery, you can leave instructions for the courier to leave it in a specific place or with a neighbour. Enter delivery instructions in the checkout before placing your order.

Otherwise, the parcel will be left in a secure place and the courier will post a card through your door telling you where your parcel has been left. If there's no suitable secure place to leave your parcel it will be sent back to the sorting office and we'll try again the next day. The courier will make three attempts to deliver your parcel but if they are unsuccessful it will be sent back to our warehouse and your order will be refunded.

Visual of the delivery instructions inside Checkout.

Home Delivery FAQs

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