- Returns Policy
- Delivery & Collection
- Products & Sizing
- In-Store Ordering
- Payment, Promos & Gift Cards
- Clarks Accounts
Ordering & Tracking FAQs
It's not always possible to change or cancel an order once an order has been placed. However if you decide you want to cancel within a few hours of placing the order please call us on 0333 103 8058. If your order has already been processed in our system you will need to follow our returns procedure to obtain a refund.
How to make a Return
Orders are limited to eight items, up to a value of Euro600 (you are also restricted to ordering two items of the same style and colour). If you have any problems with placing an order contact Customer Care.
If you'd prefer, our in-store advisers can help you browse online and choose the styles you like. Simply visit your nearest Clarks store . You can pay for your items with a member of our team, then decide whether you would like to collect them from the store.
Unfortunately, the carrier that delivers from our Stores to our stores doesn’t offer tracking. We will let you know when the order arrives in store so you can collect it at a time to suit you. Orders are kept in store for 14 days.
Please wait until we contact you to let you know your order is ready before visiting the store.
Your order may have been delayed due to an unforeseen delivery issue. To track your order you'll need your Order Number and the Delivery or Billing postcode
- On the Order Status page you'll see all of the information about your order and the status it's in
- If your order has been dispatched, you'll see an option to 'Track Package' which will show you the courier tracking information
We'll also send you the courier tracking link in an email once your item is dispatched from our warehouse.
Please note that some Home Delivery orders are sent in multiple packages. If this applies to your order, you will be able to see this on the Order Status page, and also find the tracking for each package.
For more help please contact our Customer Care team.
Unfortunately, we do not currently take Gift Card/eGift payment online. You can purchase a Gift Card/eGift in store to be used in a Clarks Store. Find your nearest Clarks store.
Your Clarks order status explained:
We’ve received your order: We've received your order and are processing it in our system
Our team are picking your order: A member of our warehouse team in Somerset is picking your order ready to send. You will receive an email once your order has been packed and dispatched to our carrier.
Your order has been cancelled: We're sorry your order has been cancelled. An email with more details will be sent to you shortly.
Online orders that get cancelled will be automatically refunded within 14 working days. If your order was placed in a Clarks store, you will be sent an email or text with information about how to contact our Customer Care centre who will assist with your refund.
Your order is on its way: Great News! Your order is one step closer and is in the safe hands of our carrier. At this point you will receive a dispatch notification email that contains your tracking details.
Standard delivery can take up to 2 days once with the carrier.
We tried to deliver your order: We tried to deliver your order, but no one was home.
Home Delivery orders are attempted a maximum of 3 times, and if appropriate the carrier may leave it in a safe, secure area near your delivery address.
Your order has been delivered: Great News! Your order has been delivered, we hope you enjoy your new purchase.
We’re sorry, we couldn’t deliver your order: We tried to deliver your order and unfortunately were unsuccessful. Our carrier will have attempted to deliver your order 3 times and determined that there was no safe or secure area to leave it. Your order will now be returned to our warehouse.
Undelivered orders placed online will be automatically refunded within 14 working days.