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Our Customer Care team will always try to resolve any complaint swiftly, professionally and courteously.
However, if you've been in touch and are unhappy with any final resolution we're required to let you know about alternative dispute resolution options. The certified ADR provider that we use is ProMediate which operates an independant consumer mediation service. Should you need them, details can be found at www.promediate.co.uk.
By creating an account you can;
Contact privacy@clarks.com. To ensure we are not disclosing data to someone else we will ask you for some information relating to your account to verify your identity.
When you get in touch please let us know if you are a customer of ours, or have had previous interactions with Clarks.
We will search our systems and provide a report showing the data we hold relating to you.
For information about how Clarks handles your data, see our Privacy Policy.
You can click on the ‘Unsubscribe’ link on the bottom of all of our Marketing Emails or you can contact us at privacy@clarks.com and we can complete this for you.
If you have an account with Clarks, you can unsubscribe on the Preference Centre where you can reduce the number of Marketing Emails you receive, or unsubscribe completely.
Contact privacy@clarks.com. To ensure we are not disclosing data to someone else, we will ask you for some information relating to your account to verify your identity. We will remove your personal data from the account and de-activate the account.
We understand your personal data is very important to you, which is why Clarks have appointed a Data Protection Officer. You can contact them via privacy@clarks.com with any concerns, queries or feedback.
