Returns Policy

We make every effort to ensure that your Home Delivery order is carefully despatched to you, and we hope you're happy with your purchase. However, if you're not happy with your purchase you can create a free return for a full refund within 28 days of receipt (14 days for items purchased in a sale). Items must be in their original unworn condition. Unfortunately we cannot currently offer an exchange. This is in addition to and does not affect your statutory rights. Please allow up to 14 days for repayment.

Extended Christmas Returns Policy

We’ve extended our returns period for the festive season.

Purchases made between 14th November – 25th December 2022 may be returned up until 31st January 2023 for a full refund.

How to make a Return

Please follow the below steps to print your returns label:

  1. Go to our Online Returns Portal.
  2. You will be prompted to enter your order number (e.g. 612345678) and personal details
  3. Select your preferred returns method & drop off point
  4. Download your label and attached it to your parcel - take the parcel to your selected drop off point

Track a Return

You can track your return by going to our Returns Tracking Portal. You will be prompted to enter either your order number (e.g. 512345678) or your returns tracking number which would have been produced when you created your return.

Returns, Refunds & Exchanges FAQs

We recognise that some of you may need to make a Clarks return in the near future. Due to our temporary store closures, we have suspended our normal 28-day return policy. For in-store purchases made after February 18, 2020, we will accept returns in-store within 28 days of our stores reopening. For online purchases that you would like to return prior to our stores reopening, please utilise our Free Returns by Mail method. Please note that during this time, to protect our employees as much as possible, it’s likely that your return will take an extra few days to process than normal.

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